Our Satisfaction Guarantee
At Marinios IPTV, we're confident in the quality of our service. That's why we offer a 24-hour free trial so you can test everything before making a purchase. We encourage all customers to try the free trial first.
Refund Eligibility
Since we provide a free trial period, all sales are generally considered final. However, we understand that special circumstances may arise. You may be eligible for a refund if:
- You experience persistent technical issues that our support team cannot resolve within 48 hours
- The service is not as described and significantly differs from what was advertised
- You were charged incorrectly or experienced a billing error
- Your refund request is made within 7 days of the initial purchase
Non-Refundable Situations
Refunds will not be provided in the following scenarios:
- Change of mind after purchase (please use the free trial first)
- Temporary service interruptions due to maintenance or external factors
- Issues caused by your internet connection, device compatibility, or ISP restrictions
- Requests made after the 7-day window from the purchase date
- Violation of our Terms of Service
How to Request a Refund
To request a refund, please follow these steps:
- Step 1: Contact our support team at help@catchontv1.email
- Step 2: Include your order email, subscription plan, and reason for the refund request
- Step 3: Allow our team up to 48 hours to review your request
- Step 4: If approved, refunds will be processed within 5-10 business days to the original payment method
Partial Refunds
In some cases, a partial refund may be issued based on the remaining unused portion of your subscription. Partial refunds are calculated on a pro-rata basis from the date of the refund request.
Payment Disputes
Before initiating a payment dispute or chargeback with your bank, we strongly encourage you to contact us first. Chargebacks incur fees and may result in account suspension. We're committed to resolving any issues directly.
Contact Us
For any refund-related inquiries:
Email: help@catchontv1.email
Response Time: Within 24 hours
Last updated: April 2026